Empathize with those affected and let them know everything is operating as normal.
Posted Jul 11, 2021 - 09:11 GMT+08:00
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jul 11, 2021 - 09:01 GMT+08:00
Identified
As you continue to work through the incident, update your customers frequently.
Posted Jul 11, 2021 - 09:07 GMT+08:00
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.